Experts

Mentoring from World-Class Thought Leaders

Today's foremost business leaders and experts collaborate to develop each module's premier content. The roster of contributors ranges from renowned authors and practitioners, to innovative thinkers whose groundbreaking ideas will influence future management practices.

A sample of Harvard ManageMentor contributors include these leading global experts:

Marjorie Corman Aaron, J.D.

Marjorie Corman Aaron, J.D., is a mediator, trainer, and professor with more than 16 years' experience in mediation, negotiation, and dispute resolution. She spent four years as Executive Director of the renowned Program on Negotiation at Harvard Law School, from which was born the best-selling book Getting to YES! by Roger Fisher, William Ury, and Bruce Patton. She is currently the Director of the Center for Practice in Negotiation and Problem Solving at the University of Cincinnati College of Law where she teaches negotiation and dispute resolution.

Harvard ManageMentor topic: Negotiating

Susan Alvey

Susan Alvey is Director of Organizational Learning and Development at Harvard Business School Publishing. Previously, Alvey led the employee communication and training efforts at Tufts Health Plan. Prior to her years at Tufts, she worked with numerous public and private client organizations. Alvey is a specialist in the areas of organizational change, organizational communication, and leadership development. She has spent many years teaching communication at the college level and has helped hundreds of individuals to effectively communicate in the workplace.

Harvard ManageMentor topics: Developing Employees, Dismissing an Employee, and Laying Off Employees

Norman R. Augustine

Norman R. Augustine is a graduate of the school of hard knocks when it comes to crisis management. Having served as Chairman and CEO of Lockheed Martin Corporation; Director of Black & Decker, Phillips Petroleum, and Procter & Gamble; and undersecretary for the U.S. Army during the Vietnam War, Norm has years of experience managing in turbulent and uncertain times. He is the author of Augustine's Laws (Viking Penguin, 1986), and "Managing the Crisis You Tried to Prevent" (Harvard Business Review, 1995).

Harvard ManageMentor topic: Crisis Management

Linda A. Cyr

Linda A. Cyr is Assistant Professor of Business Administration at the Harvard Business School. She teaches entrepreneurial management, and coaches M.B.A. students and future entrepreneurs on the development of effective business plans. Prior to joining the HBS faculty, she taught at Cornell where she earned a Ph.D. in Industrial and Labor Relations.

Harvard ManageMentor topics: Preparing a Business Plan, and Business Writing

Anne Donnellon

Anne Donnellon, Professor at the F.W. Olin Graduate School of Business at Babson College, has been researching, consulting, and teaching about teams inside organizations for more than a decade. Her approach focuses on team conversations as the vehicle for diagnosing and changing team dynamics and outcomes. She is the author of Team Talk: The Power of Language in Team Dynamics (Harvard Business School Press, 1996), and is the content expert for Teams That Work from the award-winning Interactive Manager™ Series from Harvard Business School Publishing.

Harvard ManageMentor topic: Team Management

Deborah Dumaine

Deborah Dumaine is the President and Founder of Better Communications, a learning company that delivers globally recognized business, leadership, technical, financial, and sales writing workshops. Since 1978, 86,000 learners have attended Better Communications' workshops. Ms. Dumaine is the author of Write to the Top: Writing for Corporate Success, recently revised and republished by Random House, and of The Instant-Answer Guide to Business Writing (Universe). She has also contributed sections on business writing to the World Book Encyclopedia. Dumaine holds B.A. and M.A. degrees from Smith College.

Harvard ManageMentor topic: Business Writing

C. Davis Fogg

C. Davis Fogg is a keynote speaker, executive coach, adviser, and strategy consultant who specializes in developing and implementing corporate strategic plans. He is a former General Manager of Johnston & Murphy, and President of Bausch & Lomb's Consumer Products Divisions. He has taught strategic planning, strategic implementation, and general management courses at Vanderbilt, Columbia, Emory, MIT, Penn State, and the University of Wisconsin. He is the author of three books: Diagnostic Marketing, Team-Based Strategic Planning, and Implementing Your Strategic Plan. He has also published a series of strategic instructional manuals, including Leading Your Organization Through Strategic and Departmental Planning. His most recent book is titled Lewis and Clark & Co.: The Business of Exploration.

Harvard ManageMentor topic: Strategy Execution

David A. Garvin

David A. Garvin is the C. Roland Christensen Professor of Business Administration at Harvard Business School, where he specializes in the field of general management. For over 20 years he has studied and taught the principles of organizational learning, business and management processes, and the design and leadership of large, complex organizations. He is the author or co-author of nine books, including General Management: Processes and Action, Learning in Action, Education for Judgment, and Managing Quality, as well as 25 articles and four videotape series. He is a three-time winner of the McKinsey Award, given annually for the best article in Harvard Business Review.

Harvard ManageMentor topic: Decision Making

Edward M. Hallowell, M.D.

Edward M. Hallowell, M.D., has been an instructor at Harvard Medical School and the founder of the Hallowell Center for Cognitive and Emotional Health in Sudbury and Andover, MA. Dr. Hallowell is a recognized expert on the topics of worry and stress, its causes and cures. He frequently appears in the national news media and on shows such as "Oprah," "20/20", "The Today Show," and "Good Morning America." He is the author of several best-selling books, including his recent releases, Dare to Forgive, Connect: 12 Vital Ties that Open Your Heart, Lengthen Your Life and Deepen Your Soul, and Worry: Hope and Help for a Common Problem.

Harvard ManageMentor topic: Managing Workplace Stress

James L. Heskett

James L. Heskett has published extensively on customers, service, customer retention, employee capability, and profitability. He is Professor Emeritus at Harvard Business School, where he has taught courses in service management, business policy, marketing, business logistics, and general management since 1965. He is a co-author of The Service Profit Chain and Service Breakthroughs: Changing the Rules of the Game, and a CD-ROM for managers titled Service Success.

Harvard ManageMentor topic: Customer Focus

Kathleen Jordan, Ph.D.

Kathleen Jordan is a leadership coach and organization development consultant who has worked extensively with large organizations in telecommunications, financial services, health care, and government. Her clients include AT&T, US West, Mitel Corporation, the Naval Undersea Warfare Center, and the University of Washington Medical Center. She has written articles for such publications as Harvard Management Update, Harvard Business Review, and Design Management Journal. Jordan is also a collaborating writer, with authors Doug Lennick and Fred Kiel, Ph.D. for Moral Intelligence: The Key to Leadership Effectiveness and Business Performance.

Harvard ManageMentor topic: Performance Appraisal

Linda A. Hill

Linda A. Hill is a Professor and Chair of the Leadership Initiative at the Harvard Business School. From her more than 20 years of extensive field work, Linda has helped managers create the conditions for effective management in today's flatter and increasingly diverse organizations. She is the author of the best-selling Becoming a Manager (Harvard Business School Press, 1992), and the content expert for Coaching for Results and Managing Direct Reports, award-winning interactive programs from Harvard Business School Publishing.

Harvard ManageMentor topics: New Manager Transitions,, Change Management, Coaching, Hiring, Team Leadership, Leading and Motivating, Managing Upward, Meeting Management, and Goal Setting.

Philip Kotler

Philip Kotler is a world-renowned expert on strategic marketing. As a Distinguished Professor of International Marketing at Northwestern University's Kellogg Graduate School of Management, Philip's research spans a broad number of areas including consumer marketing, business marketing, services marketing, and e-marketing. He is the author of numerous publications including the best-selling book Marketing Management (Prentice Hall, 2000), A Framework for Marketing Management (Prentice Hall, 2001), Principles of Marketing (Prentice Hall, 2001), and Marketing Moves (Harvard Business School Press, 2002). In addition to teaching, he has been a consultant to IBM, Bank of America, Merck, General Electric, Honeywell, and many other companies.

Harvard ManageMentor topic: Marketing Essentials

Chuck Kremer, C.P.A.

Chuck Kremer, C.P.A., has more than 40 years experience as an accountant, corporate controller, and business consultant. He is currently the senior business-literacy consultant with Novations VMS. He has helped thousands of non-financial executives overcome "fear of finance" and develop finance literacy using imaginative and enjoyable devices in Novations' "Financial Game for Decision Making" and "The Accounting Game ™" seminars. He is the lead co-author of Managing by the Numbers, A Commonsense Guide to Understanding and Using Your Company's Financials. Chuck has developed The Financial Scoreboard ™ , an Excel software template.

Harvard ManageMentor topic: Finance Essentials

Dorothy Leonard

Dorothy Leonard is the William J. Abernathy Professor Emeritus of Business Administration at Harvard Business School, where she teaches courses in corporate creativity, new product and process design, knowledge management, and innovation. Professor Leonard is the author of three books on innovation, Wellsprings of Knowledge: Building and Sustaining the Sources of Innovation, When Sparks Fly: Igniting Group Creativity, and Deep Smarts: How to Cultivate and Transfer Enduring Business Wisdom. Professor Leonard's major research interests, consulting expertise, and teaching efforts relate to creativity and managing the innovation process.

Harvard ManageMentor topic: Creativity and Innovation

Harry Mills

Harry Mills is the author of 22 books on sales, negotiation, and influence, including the best-selling titles Artful Persuasion: How to Command Attention, Change Minds, and Influence People, and Negotiate: The Art of Winning. He advises companies how to use the tools and techniques of persuasion to close complex deals and develop leadership skills. Harry is also chief executive of The Mills Group, an international consulting and training company, whose clients include IBM, PricewaterhouseCoopers, KPMG, Ernst & Young, Unilever, Toyota, and Oracle.

Harvard ManageMentor topic: Persuading Others

Stever Robbins

Stever Robbins is President of Leadership Decisionworks, Inc., a leadership training and consulting firm that helps top managers become powerful leaders. He co-founded FTP Software; worked as COO of BuildingBlocks Interactive, and after graduating from Harvard Business School, designed the school's "Foundations" module. He writes a monthly column for Harvard Business School's Working Knowledge, has been published in Harvard Business Review, and has appeared an as expert commentator CNNfn and weekly on the nationally syndicated radio show, "Entrepreneurs: Living the American Dream."

Harvard ManageMentor topics: Dismissing An Employee, and Laying Off Employees.